Phone Systems
Not All VoIP Providers Are Created Equal
Make sure you are getting the best service for your business!
5 Things to NEVER Say to a Customer on the Phone
In today’s highly connected and fast paced world, you need a business phone system that provides personal service at any time, regardless if you are able to physically be in your office or not. Did you know that a voice-over-IP (VOIP), managed phone system is affordable, easy to use, and it gives you so much…
5 Capabilities Your Business Phone System Needs During a Pandemic
Businesses have been flooded with calls lately as people try to reschedule appointments that were canceled during Michigan’s Executive Order(s). Now, more than ever, making sure you can speak with your customers consistently is vital. How can you make sure you respond to the needs of your customers if your business phone systems are not…
Case Study: RE/MAX United
How managed voice and Internet across multiple buildings helped RE/MAX United avoid tech debt The Client RE/MAX is a real estate franchisor with locations all over the globe and more than 135,000 agents. The network of offices are franchisee-owned and operated. RE/MAX United has two offices that serve West Michigan in Rockford and Grand…
Get the 411 on Michigan’s MLTS Law
If you are tasked with overseeing your organization’s Multi-line Telephone System (MLTS) you want to make sure that each phone works according to regulations if someone dials 911 from that phone. These regulations ensure that emergency personnel can easily know where the call originated so they can get there quickly to provide aid. In this…
What is Omnichannel and Why Does it Matter?
In 2021, U.S. consumers were expected to spend roughly $768 billion from retail e-commerce, building on the pandemic gains that were seen in 2020, according to data from Statista. Highly enterprising retailers have been implementing multi-channel strategies, known as omnichannel, for some time. However, for the majority, change is on the horizon—and it’s approaching quickly. …
No Buyer’s Remorse: The most important tips when searching for VoIP phone solutions
As a business owner, you already know the importance of having a reliable and effective means of communication with your customers. Email and chat may work for most instances, but neither can totally replace telephones and the need for telecommunications – especially with prospective customers. So, you need the right VoIP phone solution for your…