Bringing Patient Experiences in the 21st Century
Advancements in communications technology have made it easier than ever for patients to connect with their care providers. From dental practitioners to doctor’s offices and every medical specialty in between, patients now have options to interact with offices on their terms; it’s not just phone calls anymore!
Since the patient experience starts well before the appointment date, it’s crucial your first interaction is a positive one. Texting, email, and online communications are just a few of the channels patients can use to connect with medical offices, and they tend to choose practitioners that can communicate with them on the channels they prefer.
That’s why forward-thinking medical offices implement systems to talk to their patients in ways that are convenient to them; patients that prefer texting would love the option to set up and manage appointments via text. Same with emails, or website form submissions; giving your patients options and making it easy on them leads to better patient experiences.
See how VanBelkum upgraded and integrated technology for MI Smiles Dental Group, a homegrown dental organization based in Grand Rapids, Michigan.
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MI Smiles Dental Group
In Their words
Jennifer J. - MJ Verdant
Vanbelkum's products and service have been amazing! We had a new building with some pretty high tech requirements. They worked with us to figure it out and maintain systems ongoing. Highly recommend!
Steve S. - Instant Cash Advance
Anytime we have issues the Vanbelkum team is great to work with. Quick to respond and very fast to get the requested results we need. Jennifer has been my contact person and takes my calls no matter what time or day it is. The communication is direct, fast and gets results.
Tim R. - Gordon Water
VanBelkum has been great for our company! We switched a few years ago and would not go back! Everyone from Jenifer Jackson to Angel, Ashton, Heather, Ernie, Steve, and Dwain is always so helpful when I ask questions or need changes. The reason I know all of their names is because each of these individuals have been awesome at working with us throughout the last few years. I would recommend them 10 times out of 10!
Brian B. - Ken Bleeker Insurance Agency
VanBelkum Has done a great job for us. They took care of our old analog phone system for 30 years. Even when it was embarrassingly out dated they kept us going. Greg Ingersoll is our sales person who was encouraging but not pushy for the last 4 years trying to get me to VOIP. He won out just 6 months before Covid and we replaced our dinosaur with a sweet new VOIP system. Just in time to take it home with us for the stay at home order. We plugged it in and no one even knew we were away. We transferred calls, had group meetings and paged each other seamlessly. It was amazing. Great Job VanBelkum and all of its team. Your always there for us! Even when we are away.
Jennifer L. - Park View Family Dentistry
VanBelkum was recommended to me to provide low voltage cabling & to set up a phone system and security cameras in my new build dental office. I found this company, especially my consultants Jennifer & Dallas, to be extremely knowledgeable and accessible in setting up those systems and addressing any issues quickly and effectively. I highly recommend VanBelkum!
Trevor B. - Axios HR
VanBelkum has been a great partner to work with over the years. We have been very happy with their VOIP services, and their customer service is excellent. They are extremely knowledgeable, especially with complex VOIP setups. In addition to VOIP they have helped us with some other items- including building access controls, IP Cameras, and WiFi. Highly recommend their services on all fronts.
Shawn V. - Miedema Auctioneering
Tech support and help desk always polite, respectful and quick to respond. Really enjoy working with this company.
Jonathan W. - Nordic Hot Tubs
Jenifer has been AWESOME to work with the last couple years. VanBelkum helped us switch from analog phones to VOIP, and a year or so later they are installing a camera system for us. There are great people here, that are very responsive and do whatever it takes to get the job done!
Shane M. - David's house Ministries
We our company was looking for a new telecommunications service provider the team at VanBelkum impressed me with the time they invested to learn about our organization and how the matched the services to meet our needs. The service has been reliable and tech support responds quickly when needed.